Mumbler is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mumbler may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.
This policy applies to:
· All Clients (Advertisers on Mumbler)
· Prospective Clients (individuals have made enquiries with us regarding possible goods or services but have not subsequently become clients of the business)
· All Third Parties and Suppliers with whom we have dealings in the ordinary course of our business.
· All registered website users
Any reference to ‘we’, ‘us’, ‘our’, ‘the company’ shall mean Mumbler.
Any reference to ‘you’ or ‘Data Subject’ shall mean any individual for whom we hold personal data.
Data Protection Principles
We will comply with data protection laws including GDPR. This says that the personal information we hold about you must be:
· Used lawfully, fairly and in a transparent way.
· Collected only for valid purposes that we have explained to you and not used in any way that is incompatible with those purposes.
· Relevant to the purposes we have told you about and limited only to those purposes.
· Accurate and kept up to date.
· Kept only as long as necessary for the purposes we have told you about.
· Kept securely.
What We Collect
We may collect the following information:
· Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
· Business-related information including website information, email addresses, contact numbers and addresses
· We will not ordinarily collect, store and use any data which is defined under GDPR as “special categories” of more sensitive personal information.
What We Do with the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· Administering the agreement that we have entered into with you. (Provision of advertising services)
· Business management and planning, including accounting and auditing.
· To market other products or services which we offer which may be of interest to you
· To inform you about updates about the Company and advise you of an opportunities or promotions
· Some of the above grounds for processing will overlap, and there may be several grounds which justify our use of your personal information.
· We may use the information to improve our products and services.
· We may periodically send you email newsletters, promotional emails, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you by e-mail for market research purposes. We may use the information to customise the website according to your interests.
· We will not disclose your data to third parties (other than third party service providers) unless you have consented for us to do so or we are otherwise required to do either contractually or under another law or enactment.
· We may exchange your personal information if all, or substantially all, our assets are merged or acquired by a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
We use Google Analytics to process our website data and user information. You can read Google’s data processing and compliance here: Google Business & Data policy
We may have to share your data with third parties service providers and other entities in the Mumbler group. We require third parties to respect the security of your data and to treat it in accordance with the law.
Your data is stored on our content management system and we also use our own CRM system to manage our clients and prospective clients contact details, tasks and projects.
Mumbler’s website is hosted on web hosting platform supplied by Layershift. Where possible we will ensure that data is held in UK based data centres. Where this is not possible or practical, we will ensure that the web hosting platforms contract to comply with GDPR.
We make extensive use of third-party services during the course of running HarrogateMumbler. These are listed below with links to their respective privacy policies:
WordPress – Website platform.
Microsoft Office 365 – for the transmission, reception, and processing of email communication.
Mailchimp – to manage our e-newsletter marketing campaigns.
Layershift – for hosting & DNS services
Dropbox – for secure file storage. This includes, but is not limited to, data supplied by you to fulfil project requirements such as website content and images.
Quickbooks– Accountacy package for invoicing and bookkeeping
We reserve the right to change any of the above providers of third party services at any time and without notice to you however we will ensure that any service providers we use agreeing to the same, or substantially the same, provisions as above and we be compliant with GDPR.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
· Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate want to be added to our e-mail distribution list. Leave it blank if you do not want to be contacted.
· If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org or by clicking the “Unsubscribe” link at the bottom of all e-newsletter campaigns.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In respect of Client data, we will typically hold data relating to your instructions for a period of 7 years after completion of the matter. The reason for this is that the Limitation Act 1980 typically provides that legal proceedings for breach of contract or negligence can be brought up to 6 years after the events. We, therefore, have a legitimate business interest in retaining the data should any subsequent legal proceedings.
Contact and further information
If you have any questions or wish to submit a complaint then please submit this to: 1 Harlow Oval, Harrogate HG2 0DS
You have the right to make a complaint to the Information Commissioners Office or such other regulatory body or supervisory authority as may be appointed from time to time.
If you make a complaint then we will respond to let you know how your complaint will be handled.
A copy of the information will be provided free of charge. However, a ‘reasonable fee’ may be charged when a request is manifestly unfounded or excessive, particularly if it is repetitive. This fee is based on the administrative cost of providing the information.
Emily Pickard, York Mumbler Franchise Owner
I am Emily and I run York Mumbler.
I previously worked in Brand Marketing – having had a 15 year career working on big brands like Anchor & McCain.
Although I loved my job and was fortunate to work for great companies, everything changed after having children and my priorities were just so different. I didn’t want to leave the house as the kids got up (sometimes before) and get home late, have to work away from home sometimes or feel like I wasn’t doing my best.
Although I worked part time in the end, I found that I was compromising – on my job and also on my kids and home.
Taking the leap to run Mumbler full time was a big scary decision – I’m the main breadwinner in our house so I had to make it work. Seven years later and now I can honestly say it was the best decision of my life to make that leap.
The biggest thing it has brought me is freedom and flexibility. I do work really hard on Mumbler and probably as many hours (if not more) then I did before… but it doesn’t feel like work.
I can fit the work in around my family – for example, in the holidays I don’t work in the day but just catch up on the evenings. I absolutely love it and I’m offering such a valuable service to my community too. And when it comes to school runs, school holidays, kids being off ill and bedtimes, I now never miss a thing!
Anna Winter, North Leeds Mumbler Franchise Owner
I’m mum to two energetic children and also run North Leeds Mumbler. If that isn’t enough to keep me busy, I also help out on a voluntary basis at the children’s school!
Prior to starting North Leeds Mumbler, I was a Business Account Manager for more than 15 years in the FMCG industry. Up until having my second child I did this full time, dealing with supermarket buyers on a daily basis and travelling around the UK.
After having my second, I found that I was becoming compromised both at home and in the work environment and couldn’t give ‘my all’ to either. I loved my job, but I knew I would never get this time again with my children so I decided to take a career break.
Whilst I loved the increased time with the children when my eldest started school and youngest started pre-school, I wanted something to challenge myself and my brain again! Mumbler has done just that whilst allowing me the opportunity to still be there for the children.
I have the flexibility to work around the family, allowing me to attend school events, manage any sick days, be there to pick them up from school and be their taxi service for after school activities! We love experiencing new activities as a family and Mumbler has allowed that, most of the time the kids don’t realise mummy is working as they are also having so much fun!
Rachael Smith, Hull & The East Riding Mumbler Franchise Owner
After spending 13 years working in marketing (first at ReckittBenckiser then at McCain Foods), I had two children and decided to try working for myself and spend more time with my children.
Four years ago, whilst on maternity leave, I built the second Mumbler website, Hull & East Riding Mumbler, never returned to McCain and haven’t looked back.
I now employ another mum to help me run it and have made a full time living, all whilst working from home around the kids. Two years ago, I also launched a second business, The Marketing Lane, a freelance Marketing Consultancy.
The lifestyle I now have has enabled me to also slot in voluntary work and give back to my community. I Chair the Hull MVP (Maternity Voices in Partnership), a panel of Healthcare Professionals and local organisations all working together to improve services for women in Hull, from becoming pregnant to when their baby is one. I am a board member for the charity Viking FMs Cash for Kids and a Trustee for the charity Bundles of Joy.
I was even nominated and became a finalist for this year’s Women of Achievement Awards Hull & Humber.
SJ Barker, Franchise owner of Ryedale Mumbler and also Scarborough & Whitby Mumbler.
As well as being a mum to two children, I live with a menagerie of animals – including horses, Ryeland Sheep and Giant African Land Snails – and have lived rurally most of my life.
It’s always been second nature to jump in the car and travel, but now I know my local area inside out, I know it doesn’t have to be this way – there are so many amazing things for families on our doorstep!
Previously I was an insurance risk control surveyor but when my children were born (Henry, 6 and Eliza, 4), I wanted something more flexible to fit in with family life.
Running Mumbler has been a huge change, but I’ve always been able to and happy to adapt, and I love helping families to make life easier.
Ryedale Mumbler has gone from strength so strength so when the opportunity arose to take on Scarborough & Whitby Mumbler, it made perfect sense.
Running the two sites fits in wonderfully with family life, and I am enthusiastic about helping other parents, carers and visitors find those hidden gems!
Sarah Smith, Wharfedale & Craven Mumbler Franchise Owner
I gave up my Sales Manager Role with a Blue-Chip company when I had my son in 2011.
Six years out of the industry and a daughter later, my knowledge of that area was dated so it was either retrain or put my new “Mum” knowledge to good use.
That’s where Mumbler came in! Having used the Harrogate site, I knew this was a much-needed resource in Wharfedale.
Almost two years later, I have built a business I can be proud of.
It’s flexible so I can still do every school run, sports day and Christmas play! It’s hard work but you get out what you put in. It’s the best decision I made!
Caroline Brooks, Doncaster Mumbler Franchise Owner
I have a sales and marketing background and have over 15 years experience marketing everything from colour measurement equipment with X-Rite/Pantone to clothing at JD Williams, and Steel Rolling Mills with Siemens!
I left the “corporate” world of marketing in 2016 to join Twile, a business set up by my husband. I helped steer this company towards an acquisition by a large genealogy company, Findmypast.com.
Having had a taste of working from home around my family, I undertook some freelance work and spotted STAG Mumbler.
I noticed there wasn’t a Mumbler in my area and seeing the possibility to be creative and in control of my own destiny, I did some market research and took the leap, launching Doncaster Mumbler in September 2018.
Mumbler is a fantastic resource for parents. I have two children, aged seven and five and we have found so many amazing things to do in Doncaster. It is great to share this with everyone else!
We live in a great town and it is fantastic to help promote some brilliant activities for families, plus the kids love helping me out at events and being a part of it too.
I’ve had some lovely feedback from both parents and businesses. Being a mum is hard sometimes and Mumbler can help. It’s especially rewarding helping new mums embarking on the journey – we’re in it together!
I’ve had the best nine months, and am planning for the Doncaster Mumbler Awards 2019! It’s been a lot of hard work, but I work school hours or catch up around the kids’ activities.
Being a Mumbler franchisee has far exceeded my expectations.